The Department of Consumer and Regulatory Affairs (DCRA) is committed to the highest principles of honesty and integrity in the workplace. The Office of Service Integrity (OSI) offers employees, customers and the public the opportunity to report concerns, get advice, and review the codes of conduct that describe proper ethical behavior.
 
                     OSI ANONYMOUS HOTLINE: 202-442-8955
 
The OSI Hotline provides a means for customers, employees and others to report any activity or conduct which he/she suspects involves fraud, misconduct or programmatic weakness’ for DCRA matters. Information  received through the Hotline will be used to, if warranted, investigate or make referrals, as appropriate.
 
Anonymity of Hotline Callers
Except as required by law, no one shall disclose the name of any caller to the Hotline without the express consent of the caller. Callers to the Hotline who wish to remain anonymous (unnamed) shall be given offered that option. Only OSI personnel will answer calls received on the Hotline.
 
Investigations
A Service Integrity Officer (SIO) will review each Hotline call and determine the appropriate means of handling the caller's information. If those matters are deemed to be within the purview of OSI a corresponding investigation will be initiated. In all matters, the information obtained through the Hotline will be kept confidential.