DCRA’s Office of Consumer Protection helps you avoid becoming a fraud statistic and get what you pay for—how and when you pay for it. We can help you become a smarter consumer. And, if you have a consumer problem with a business in the District, we’re here for you.
Notice: Beginning December 1, 2008, the Office of Consumer Protection will be located in Suite 9700 at 941 North Capitol Street, NE. Customers are welcome to come in to discuss their issues without an appointment.
Consumer Protection Hotline at (202) 442-4615
Visit the new: CONSUMER.DC.GOV!
The Department of Consumer and Regulatory Affairs and the Office of the Attorney General have partnered to create a one-stop shop for consumers seeking information on consumer protection. The site includes hundreds of pages of information on how you can protect yourself against fraud and how to seek the government's assistance if you have been a victim. We have live videos, a Facebook page, live Twitter feeds and a media room so you can get the latest news. Visit consumer.dc.gov today!
DCRA Resources
Verify business licenses before hiring home improvement contractors or dropping off your car at an auto repair shops. Check for a Basic Business License for a home improvement contractor; motor vehicle sales/repair business; or housing rental.
Several agencies help consumers, including the Office of the Attorney General (OAG), Department of Insurance, Securities and Banking (DISB), Metropolitan Police Department (MPD) and DC Superior Court.
See media reports of Office of Consumer Protection successes.
Become a savvy consumer: use tips from our latest alert.
