Tips for Getting the Results You Want   Before you contact our office for help, you should make an effort to solve the problem yourself. Following the tips below can help you save time and hassles. First—let the business know you have a problem. Talk to the business owner, manager, main office or whoever is in charge. Be clear about your problem and ask the business to remedy the situation. Be specific about the action you want the business to take.  If your issue is not resolved, follow up with a letter*—that way you have a record of your request. Be sure to refer to your initial conversation in the letter.  Keep copies of all correspondence. Also keep all original receipts, cancelled checks and credit card statements. If a business needs to see your documents, provide a copy—never an original.  Be sure to keep a log of all conversations with the company—include the date and time of the call, what was said and the name of the person with whom you spoke. * This document is presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or Learn More About PDFs.   << Back to Office of Consumer Protection