Biography Linda Argo Director  Linda K. Argo was appointed by Mayor Adrian Fenty as Director of the Department of Consumer and Regulatory Affairs (DCRA), in June, 2007, after she served in interim and acting director capacities from April to May. For two years before that, Argo served as the deputy director of the Department of Consumer and Regulatory Affairs (DCRA), responsible for the agency’s public service enhancements. She successfully established the agency’s Office of Communications and Customer Service (OCCS), which is radically overhauling the way DCRA delivers information and services to the public. Her office has assumed responsibility for regularly communicating with civic groups and advisory neighborhood commissioners (ANC), coordinating complex multi-agency inspection actions, providing up-to-date information and increasing the number of services on the web and meeting regularly with business and industry partners. In addition, Argo has been responsible for major initiatives to enhance community, Internet, phone and face-to-face service delivery. Under her leadership, DCRA has launched a new Permit Center, where customers now move with ease from station to station as they meet–face-to-face–with plan review coordinators and zoning, structural, electrical and mechanical engineers. Currently, Argo is implementing a comprehensive overhaul of phone services, which has been a source of frustration for DCRA customers. Argo has 30 years of management experience, the last eight of which have included managing major innovations in District government customer service. She served as the chief of staff and public information officer at the Office of the Chief Technology Officer (OCTO) for nearly six years. In addition, she established OCTO’s public information and communications center and led teams that developed the agency's first strategic plan, emergency operations and business continuity plan, risk management program and performance standards for the city's first performance-based budgets. Before joining the District government, Argo was senior vice president of corporate relations and administration for the College Construction Loan Insurance Association where she managed communications, marketing and government relations. Earlier positions included a stint at the National Association of Independent Colleges and Universities, as executive director for education finance and director of business development at the Student Loan Marketing Association (Sallie Mae). Argo graduated with honors from the University of California at Santa Barbara and has a master’s degree from the University of Southern California. In 2005, she completed the Executive Education Certificate Program, Strategic Management of Regulatory and Enforcement Agencies, at Harvard University’s John F. Kennedy School of Government. She lives in the District, with her husband, David.