Our pilot On-Demand Customer Relationship Management (CRM) streamlines the way we respond to customer inquiries to ensure we do it in a timely manner. Whether you contact DCRA through the web, social media, phone, or email, our CRM provides access to a single point of contact for assistance with permitting, licensing, inspections, investigations, and enforcement. The system is designed to submit, assign, track, prioritize, and resolve your inquiries and provide our staff with key information to assist you.
- On-Demand Customer Relationship Management (CRM) Frequently Asked Questions
- Customer Relationship Management Process