(Washington, DC) December 16, 2021 – The Bowser Administration is pleased to announce that the Department of Consumer and Regulatory Affairs (DCRA) has won a global award for its workplace digital transformation. The agency received the “Most Outstanding Digital Transformation Workplace Program” award at the Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES) in Orlando, Florida.
Established to showcase outstanding achievements and measured results, the annual BTOES awards focus on how organizations worldwide are rethinking and adjusting the role of operational excellence to prepare for the future, transform their businesses, and gain a competitive advantage.
"Under the leadership of Mayor Muriel Bowser, DCRA is a leader, not only within the District, but across industries," said DCRA Director Ernest Chrappah. “Being in the company of global leaders such as Microsoft, IBM, Shell and more, this award solidifies our transformation as an agency that uses innovation and technology to better serve our customers and transform delivery of government services.”
With an unprecedented number of submissions received, the awards were judged by an independent panel of more than 30 leading thinkers and practitioners within the Business and Digital Transformation, Operational Excellence and Innovation Excellence communities who hail from organizations such as Amazon, HP, JP Morgan Chase and Google. The World Summit is also the largest gathering of senior-level executives across the entire business transformation and operational excellence ecosystem.
Chrappah and DCRA Deputy Director Shirley Kwan-hui accepted the award on behalf of Mayor Bowser and District residents and businesses on Wednesday, December 15, 2021 in Orlando, Florida at the Renaissance Orlando at SeaWorld.
The BTOES is owned by Proqis, a division of Global Media Research Ltd.