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Mayor Bowser Demonstrates New Pilot Program to Streamline Housing Inspection Process

Tuesday, June 18, 2019
Program will train and hire residents to conduct inspections

(Washington, DC) – As part of #BacktoBasicsDC Week, today, Mayor Bowser and the Department of Consumer and Regulatory Affairs (DCRA) demonstrated a new housing inspection process designed to streamline the agency’s enforcement activities. The new process will be used to develop a pilot program for residents to become certified inspectors.

“As DC continues to grow and thrive, we’re working to make DC agencies more efficient and user-friendly to meet that growing demand,” said Mayor Bowser. “Streamlining and digitizing our housing inspection process is one way we’re using technology to deliver the services that residents and businesses rely on.”

In May, DCRA launched a series of efforts to strengthen consumer protection by streamlining its housing code compliance and enforcement activities. Housing inspectors began using a mobile app and iPads to conduct inspections with real time access to critical information. A pilot program for residents to become certified inspectors is currently in development, which will allow participants to earn extra income while helping the agency keep pace with the demand for inspections.

“We are on a road map that will fundamentally change the delivery of our services and how we , create value for our customers,” said DCRA Director Ernest Chrappah. “We now live in an environment where a person can request products and services with merely the push of a button. A key component to achieving this transformation is first providing a platform for our employees and others to fulfill service requests efficiently, safely, and with the highest quality as possible.”

DCRA is embarking on “Vision 2020,” a digital transformation to provide greater access to digital tools and resources to ensure that all customers – DC residents and businesses – can quickly and effortlessly find solutions to address their needs.

For more information and updates on Vision 2020, please visit https://www.dcravision2020.com. Also visit https://dashboards.dcra.dc.gov for a candid look at the agency’s efficiency and performance regarding its customer interactions, service goals and regulatory enforcement.