Our pilot On-Demand Customer Relationship Management (CRM) streamlines the way we respond to customer inquiries and ensure we do it in a timely manner. Regardless of how you contact DCRA (web, social media, phone, and email), our CRM provides us with access to a single point of contact to provide you with assistance with permitting, licensing, inspections, investigations, and enforcement. The system is designed to submit, assign, track, prioritize, and resolve your inquiries and provide our staff with key information to assist you.
Please refer to our product sheet for more information.
- On-Demand Customer Relationship Management (CRM) Frequently Asked Questions
- Customer Relationship Management Process
- On-Demand Customer Relationship Management (CRM) Product Sheet