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Ward-Based Account Managers

DCRA is dedicated to better serving residents and businesses. Our Account Managers provide each ward with a single, dedicated contact, ready to assist you with issues that fall under the purview of DCRA.

The fastest and most effective way to bring an issue to our attention is to submit it via our customer relationship management system. Issues submitted in this way are routed to the appropriate DCRA staff member and tracked to ensure a timely completion. To do this, simply email [email protected], fill out our online intake form, call (202) 442-4400, or use the chat feature on our website during normal business hours.

If you see illegal construction activity in the District of Columbia, please report it by submitting an Illegal Construction Inspection Request Form or call 311. Give the address and describe the illegal construction, and DCRA will schedule an inspection to investigate.