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File a Complaint on a Business

Have a complaint about a business? Didn’t get what you paid for? We want to hear from you.

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 Important Information Regarding Office of Consumer Protection Complaints:

The Office of Consumer Protection:

  • can investigate “consumer” complaints only
  • investigates cases where the goods or services offered by the business were sought by the complainant for personal use
  • has no authority to investigate business-to-business transactions
  • has no authority to investigate landlord-tenant complaints

If you have any other questions, please contact the  DCRA Consumer Protection Hotline at (202) 442-4476 or send an email to: dcra.consumerprotection@dc.gov.

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